Communication & Notification Policy

Communication Policy

Last Updated: June 25, 2026 Last Reviewed: June 25, 2026 Estimated Reading Time: 3 Minutes

Communication at a Glance

We only email registered or verified users.
We never send unsolicited bulk or marketing emails.
Marketing and informational notifications can be disabled anytime.
Service-critical and security alerts cannot be disabled.
Every non-transactional email includes a single-click unsubscribe option.

1. Our Commitment to Responsible Communications

At Way2Better, we believe in high-integrity, anti-spam, and responsible communication practices. We send notifications exclusively to users who have registered accounts, verified their email addresses via double opt-in (OTP), or have been directly invited by their verified educational institution. We continuously monitor delivery quality, bounce rates, spam complaints, and unsubscribe requests to maintain responsible and robust communication practices across all channels.

2. When We Contact You

You can expect to receive notification messages from Way2Better in specific situations, including:

  • Account Creation & Management: Verification OTPs, setup confirmation, or credential changes.
  • Academic Roster Onboarding: Direct invites from your verified college placement officers or coordinators.
  • Subscription & Transactions: Invoices, payment confirmations, and renewals managed via Razorpay.
  • Career Alignments: Real-time matching alerts for internship recommendations or placement referrals matching your readiness score.
  • Platform Updates & Assessment: Learning reminders, skill gap progress updates, and platform announcements.

3. Categorization of Notifications

We classify all outgoing notifications into two distinct categories to maintain clear boundaries:

Transactional Alerts

These are critical messages triggered by user actions or platform security requirements, including:

  • Account verification OTPs
  • Login verifications and security alerts
  • Password reset instructions
  • Payment confirmations & billing invoices
  • Important legal policy updates

Note: Because these are system-critical, you cannot opt out of transactional communications.

Informational Content

These keep you updated on learning pathways, assessment outputs, and opportunities, including:

  • Internship alerts & matching job referrals
  • Personalized career recommendations
  • AI assessment reports & skill gap analysis
  • Learning reminders & platform announcements
  • Webinar & institutional event invitations

These can be fully customized or disabled at any time.

4. Managing Notification Preferences

You are in full control of the non-essential notifications you receive. To customize your settings:

  1. 1 Log in to your account.
  2. 2 Navigate to your Dashboard -> Settings -> Notifications page.
  3. 3 Toggle on or off individual categories (e.g. Career Alerts, Newsletters) according to your preferences.
  4. 4 Click "Save Preferences" to update your delivery settings instantly.

Communication Frequency: We strive to send only relevant communications and avoid excessive messaging. The frequency of informational notifications depends entirely on your settings and active engagement on the platform.

5. One-Click Opt-Out

Every informational or non-essential email sent by Way2Better contains a clear, visible **"Unsubscribe"** link in the footer. You can unsubscribe with a single click. Requests are processed promptly, and you will stop receiving the selected category of informational emails without needing to log in.

6. Handling Bounces and Complaints

We strictly respect recipient mailboxes. If an email address bounces (due to invalid or deactivated mailboxes), we immediately mark it as inactive and add it to our suppression list to prevent future sending attempts. Additionally, if a user flags our emails as spam, we process feedback loops instantly and unsubscribe the user from that category of communication.

7. Report Abuse & Suspicious Activity

If you receive a communication that appears suspicious, claims to be from Way2Better but contains links that do not match our domain, or if you believe someone has used your email address without authorization, contact us immediately at abuse@way2better.com. We will investigate the logs and take immediate remedial action.

8. Questions & Support

If you have questions about our communication policies or want to report an issue, please reach out to:
Way2Better Compliance Team
Support Contact: info@way2better.com
Abuse Desk: abuse@way2better.com