Refund & Cancellation

1. Subscription Cancellation

You can cancel your subscription at any time. After cancellation, you will continue to have access to your subscription benefits until the end of your current billing period. After that, your account will revert to the applicable free plan, if available.

You can cancel your subscription through your Dashboard Settings -> Subscription Management or by submitting a cancellation request to our billing support.

2. Refund Eligibility Guidelines

We offer refunds under the following specific conditions:

• First-time Purchase: First-time individual subscriptions may be eligible for a refund if requested within 7 days of purchase and if the request meets the conditions described in this policy.
• Service Disruptions: In the event of a significant verified service disruption that materially prevents access to paid features, eligible users may request an appropriate refund or pro-rated service credit.
• Enterprise Contracts: Enterprise subscriptions are governed by separate commercial agreements, which may contain different billing, renewal, and refund terms.
• Non-eligible: Renewal payments, promotional purchases, custom institutional accounts, or subscriptions suspended due to violation of our Terms of Service (e.g. email spamming or invitation abuse) are strictly non-refundable.

3. Taxes and Fees

Applicable taxes, including GST where required, are included or charged separately as indicated during checkout and on your invoice.

4. Billing Disputes and Chargebacks

We resolve payment disputes according to the following guidelines:

• Dispute Notification: If you believe you have been billed incorrectly or have been double charged, you must report billing disputes within 30 days of the transaction date. We investigate and resolve disputes within 3 business days.
• Chargebacks: If you believe a payment was made in error, please contact us before initiating a chargeback with your payment provider so we can investigate and resolve the issue promptly.

5. Refund Processing Timelines

Refunds are initiated after approval. The time taken for the amount to appear depends on your payment provider or bank and may vary. Refunds are issued to the original payment method whenever possible.

6. Billing Support

For cancellation requests, refunds, or billing queries, please contact our billing support team at:
Way2Better Billing & Support
Email: billing@way2better.com or info@way2better.com
Registered Office: Way2Better Technologies Pvt Ltd, Suite No. 1, 6th Floor, Kasi Arcade, 116, Thyagarayanagar, Chennai - 600017, Tamil Nadu